Partner Portal Guide

ASet up your Partner Portal account

One-time setup. Every partner account is reviewed and approved manually by DebtHelp before it can access client data.

1. Go to the Partner Portal sign-in page Open https://www.ccdebthelp.com/partners/login.html in your browser. If you don't have an account yet, click “No account yet? Apply for access” below the Sign in button.
2. Complete the registration form On the “Register Your Agency” page, provide the following:
   • Your name and company / agency name
   • Work email — this becomes your login and the address every client-list export is sent to, so use a monitored inbox
   • Phone (optional)
   • Partner type — e.g. Collection agency
   • Existing creditor name & main phone on file (if any) — this helps us match you to the right records
   • A password — at least 10 characters; use a passphrase, not a single word
3. Read and accept the terms Scroll to the bottom of the Terms and conditions box — the acceptance checkbox stays locked until you reach the end. Then tick “I have read and agree to the terms and conditions.”
4. Submit your application Click Submit application. You'll see a confirmation that your application was received. DebtHelp reviews every application manually and emails you once your account is approved.
5. Sign in and sign the Data-Sharing Agreement After approval, sign in at the login page and open Profile from your dashboard. Review and sign the Data-Sharing Agreement — this is required before any client list can be exported to you. Your account then shows Status: approved and you're ready to pull lists.

BDownload your current client list

Do this whenever you want a fresh export of DebtHelp clients to scrub against your own accounts.

1. Sign in to the Partner Portal Go to https://www.ccdebthelp.com/partners/login.html, enter your Email and Password, and click Sign in.
2. Open “Request current client list” On your dashboard, under “What would you like to do?”, click the Request current client list tile (bottom-left group). It's marked Available now.
3. Choose which list you need Pick one option:
   • Actively saving clients — clients currently active in a DebtHelp program. Best for routine scrubbing.
   • Complete client list — every DebtHelp client on record, active or not.
   The export includes each client's identifying details (name, date of birth, SSN, state) and a POA flag.
4. Request the file Click the green Email me the client list button.
5. Confirm it's on its way You'll see a green confirmation with the record count, e.g. “Your complete client list (6,897 records) is on its way.” The file is delivered by email — you don't download it directly from the page.

COpen the password-protected file

For security, the list arrives as a password-protected Excel file, with the passcode sent separately. You only need Microsoft Excel 2010 or later (Windows or Mac) — no other software or install is required.

1. Check your account email for two messages One email contains the Excel file (.xlsx) as an attachment. A separate email contains the passcode to open it.
2. Save the attachment Save the .xlsx to a folder you control (for example, your Desktop or a dedicated secure folder).
3. Open it in Excel Double-click the file. Excel shows a Password box before it opens anything.
4. Enter the passcode Copy the passcode from the separate email and paste it in, then click OK. Tip: paste rather than retype to avoid errors, and watch for stray spaces. The spreadsheet opens and you can view and scrub the client records.

↓Have an older .zip file?

Client lists sent before October 2026 arrived as an AES-256 encrypted .zip instead. Windows' built-in “Extract All” and the macOS Archive Utility cannot open those — they fail with an error such as “The destination file could not be created” without asking for the passcode. The simplest fix is to request a fresh list (Part B), which arrives as the password-protected Excel file above. If you need to open an older ZIP:

1. Windows 10 / 11 — no install needed Save the .zip to your Downloads folder. Open the Start menu, type cmd, and press Enter. Type cd %USERPROFILE%\Downloads and press Enter, then type tar -xf "file name.zip" and press Enter. When asked for the passphrase, paste the passcode and press Enter. The Excel file appears in Downloads.
2. Or use a free unzip tool If you are able to install software, 7-Zip (Windows) or Keka (Mac) open AES-256 ZIPs: right-click the file, open it with the tool, and enter the passcode when prompted. Always download from the official site.